fr99 Responsible Gaming — Your safety is our priority
fr99 believes that entertainment should always take place in a safe and controlled environment. We are committed to protecting every one of our players.
Why is responsible gambling important?
Online casino and betting is a form of entertainment — but when it leads to financial or mental health problems, it becomes a concern. fr99 always wants its players to play consciously, in a controlled way, and with enjoyment.
The key principle of responsible gaming is that gambling should never be a means of livelihood, but rather enjoyed as a recreational activity. On the fr99 platform we ensure that players can always play within their limits.
Thousands of players across Bangladesh enjoy cricket betting, live casino, and slots on fr99 every day. But we always believe — set your budget before you play, give time to your family, and stay mindful of your mental health.
For adults only
To open an account and play at fr99, you must be at least 21 years old. We take a firm stance against minors participating in gambling and keep our age verification process active.
fr99 Safety Tools
Our platform has a range of tools to help you play in a controlled way.
Set Deposit Limits
Decide in advance how much you will deposit daily, weekly, or monthly. Setting a deposit limit reduces the risk of overspending. Deposits at fr99 start from a minimum of ৳100.
Time Limits and Time-Out
Playing for long stretches at a time is harmful to both mental and physical health. Use our time-out feature to pause your account for a set period — from one day to several weeks.
Self-Exclusion
If you feel that gambling is getting out of control, choose the self-exclusion option. This will completely close your account for a specified period and you will not be able to log in during that time.
Set Loss Limits
Decide in advance the maximum amount you are willing to lose within a given period. Once the loss limit is reached, the system will automatically alert you to end the session.
Age Verification Process
fr99 ensures that no minor can open an account. The age verification step at registration is mandatory. Only those aged 21 or above can play at fr99.
24/7 Support Service
If you experience any problem related to gambling, contact our 24/7 Bengali live chat support. Our trained team will help you make the right decision and guide you to take appropriate steps if needed.
Recognise the Signs of Problem Gambling
Understanding when gambling is becoming a problem is the first and most important step. If any of the signs below apply to you, seek help immediately.
- Feeling a repeated urge to bet again in order to recover lost money
- Hiding your gambling habit from family or friends
- Feeling restless or anxious when unable to gamble
- Spending money beyond your pre-set limits
- Taking loans or breaking savings for gambling
- Neglecting work, family, or social responsibilities
- Repeatedly failing to stop gambling despite wanting to
- Using gambling as a way to relieve stress or sadness
Important Warning
If even one of the signs above applies to you, do not ignore it. Responsible gaming means knowing your limits and asking for help in time.
- Contact us on fr99 live chat
- Set limits or a time-out on your own account
- Talk to a trusted family member or friend
- Take a self-exclusion if needed
Protection of Minors
If you have children or teenagers at home, make sure they cannot access your fr99 account. Keep your password secure and do not hand your device to others while logged in.
Tips for Healthy Gambling
Following these simple habits will help you play safely and enjoyably over the long term.
Set Your Budget First
Decide how much money you will spend before you start playing. If you lose that amount, end the session — do not try to chase losses.
Set a Time Limit
Set a time limit for each session. Set an alarm on your phone or use our platform's time-tracking feature.
Understand Your Mental State
Do not gamble when you are angry, sad, or under stress. Playing with a clear head makes it easier to make good decisions.
Do Not Bet Money You Need
Never use money set aside for rent, groceries, or your children's education for gambling.
Think of Gambling as Entertainment
Gambling is not a guaranteed way to earn income. It is a form of entertainment — keep that in mind when you play, and losses will be less disappointing.
Be Honest with Your Family
Do not hide your gambling habit from your family. Talk openly. Family involvement will help keep you safe.
Reach Out for Help
Problem gambling is not something to be ashamed of — it is a solvable problem. The sooner you seek help, the better. fr99 is always by your side.
Our customer support team is ready to guide you not only on gaming assistance but also on responsible gambling. Contact us at any time to activate self-exclusion, set deposit limits, or enable a time-out.
Remember — at fr99, control of your account is always in your hands. We are simply here to help you make the right decisions.
fr99 Support Team
Contact us for assistance on responsible gaming:
Support available in Bengali 24 hours a day, 7 days a week. Get an instant response.
[email protected]
Requests made via live chat or email will be processed quickly.
Minimum withdrawal is ৳1,000. Withdrawals are generally completed within 30 minutes to 3 hours.
Frequently Asked Questions
Find answers to the most frequently asked questions about responsible gaming here.
Enjoy fr99 Safely and Responsibly
Enjoy cricket betting, live casino, and slots on our platform — always within your own limits. Our support team is always ready for any questions.
Want to Learn More?
You can find more detailed information on fr99's terms and conditions, privacy policy, or FAQ page. We are always by your side with our commitment to responsible gaming.