fr99 Privacy Policy

Introduction and Purpose

fr99 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This privacy policy explains what types of information fr99 collects, how that information is used, who it may be shared with, and what rights you have over your information. By using this platform, you are considered to have given your consent to the terms of this privacy policy.

This policy applies to the fr99 website, mobile version, and all related services. If you disagree with any part of this policy, please contact our customer support team.

Information We Collect

fr99 may collect various types of information to operate its services smoothly. The following information is generally collected:

A. Registration and Identity Information

When you open an account with fr99, we may ask for the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — confirmation of 21+ age)
• Email address
• Mobile number
• Username and password
• Preferred payment method (information related to bKash, Nagad, Rocket, or bank account)

B. Financial Transaction Information

To ensure secure payment processing and responsible gaming, we keep records of your deposit and withdrawal transactions. This includes amount, date, method, and transaction status.

C. Gaming Activity Information

To improve your gaming experience and ensure fair play, we store:

• Which games were played and for how long
• Bet amounts and results
• Bonus usage history
• Responsible gaming limits (if set)

D. Technical and Device Information

To maintain the security and functionality of the platform, we automatically collect certain technical information, such as IP address, browser type and version, device type, operating system, cookie data, and session duration.

Purpose of Information Use

fr99 uses collected information for the following legitimate purposes:

• Account Management: To complete your registration, login, and account verification process.
• Payment Processing: To manage deposit, withdrawal, and bonus-related transactions.
• Customer Support: To provide fast and effective resolution of your issues, complaints, or questions.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible Gaming: To identify excessive gaming tendencies and provide relevant support.
• Platform Improvement: To analyze user experience and improve service quality.
• Marketing Communications: To share relevant promotions and offers, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

We never use your personal information for irrelevant or unnecessary purposes. If we need to use information beyond the purpose for which it was collected, we will obtain your consent in advance.

Information Storage and Security

fr99 uses advanced SSL Encryption technology to protect your personal information. Our servers operate in a secure environment and regular security audits are conducted.

Data Protection Measures

• Sensitive information is stored and transmitted in encrypted form
• Passwords are never stored in plain readable form
• Through access control systems, only authorized staff can view information
• Firewall and intrusion detection systems are kept active
• Regular backups and disaster recovery plans are in place
• Staff receive regular training on data protection

Data Retention Period

We retain your information only for as long as it is necessary or legally required. Generally, financial transaction records are retained for a defined period after an account is closed, and then securely deleted.

Please note that transmitting information over the internet or storing it digitally cannot guarantee complete security. We endeavor to ensure the highest level of protection possible.

Sharing Information with Third Parties

fr99 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

A. Payment Processors

The necessary information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, and bank transfer. These providers are governed by their own privacy policies.

B. Game Providers

Technical information required for game operation (such as session IDs or bet records) may be shared with licensed game providers. They may not under any circumstances use your personal identity information.

C. Legal Requirements

If a legal order is received from a competent authority or court, fr99 will be obligated to provide the required information in accordance with that order.

D. Business Transfers

If fr99's business operations are merged or transferred, the relevant information may be transferred, provided that the new operator maintains standards equivalent to this privacy policy.

Before sharing your information with third parties for any reason other than the above, we will always obtain your explicit consent.

Cookies and Tracking Technology

The fr99 website uses cookies and similar technologies. Cookies are small text files stored in your browser or device that help improve service quality.

Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and core platform functions.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For monitoring platform usage statistics and improving services.

Most browsers offer the option to disable cookies. However, disabling cookies may cause some platform functions to not work properly.

Your Rights

Every user registered with fr99 has the following rights over their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of incorrect or outdated information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though where there are legal obligations it may not be possible to delete all information.
• Right to Object to Processing: You may object at any time to the use of your information for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent previously given at any time.
• Right to Data Portability: You may request your information in a structured and readable format.

To exercise any of the above rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

Protection of Children and Minors

fr99 is an adult entertainment platform. The minimum age to use this platform is 21 years. We do not knowingly collect personal information from anyone under the age of 21.

If we are informed or become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. If a parent or guardian believes their child has registered without authorization, please contact us immediately.

Changes to the Policy

fr99 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• Displaying a notice on the main page of the platform
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have accepted the revised policy. If you do not agree with the policy changes, you may close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to assist you:

When sending a privacy-related request, please contact us from your registered email address so that identity verification can be completed quickly.